Terms & Conditions

Please ensure you've read our T&C's before signing up to a plan
By ticking the accept check-box relating to the terms and conditions, you are legally bound by these terms. If you do not agree with these terms and conditions you may not use the service.

Riot & Rebel terms and conditions

You the client (“Client”)
Alex Dixon and Louise Howells trading as Riot & Rebel, the company (“Company”).

  • The Client has a need for services; and
  • The Company has an interest in performing such services for the Client; and
  • The parties wish to set forth the terms and conditions upon which such services will be provided to the Client.

Both parties agree as follows:


Description of the Services

The Company will provide services available in the chosen plan the Client has signed up for.

Signup

The person signing up for the website plan will automatically be assigned as the sign off person and is the only person authorised to request changes or cancel the contract. If the Client wishes to give another person this authority too, the Client will need to contact the Company with their name and email address and the Company will  add them to the approved list.

If the Client no longer wishes for this additional person(s) to have this authority it is the Client’s responsibility to inform the Company.

Payment

The Client agrees to provide the Company with a direct debit mandate and authorises the Company to deduct payments of the current monthly and/or annual costs as published on the Company’s website. The bank account must be registered in the Client’s name.

There will be no refund or credit for partial months or year of service. Costs are chargeable and shall be payable until an account is terminated or cancelled by either the Client or the Company.

The Company may increase the prices at any time by giving the Client not less than [1] month’s notice provided that the increase does not exceed [25%] of the prices in effect immediately prior to the increase.

Pay monthly clients

Payment Terms/Schedule

  1. Set-up cost to be paid immediately via Direct Debit
  2. Monthly recurring costs to be paid via Direct Debit no-later than [7] days of signing up (unless otherwise agreed by the Company in writing beforehand).

Pay for 12 months up-front clients

Payment Terms/Schedule

  1. Full cost of [12] months service to paid immediately by a one-off Direct Debit payment.
  2. After [12] months the associated monthly cost for the selected plan will be collected via Direct Debit.  

Add-on services

Payment Terms/Schedule

  1. Payment for add on services will be charged immediately using the Direct Debit details the Client has already provided.

The Client is responsible for providing content (unless these have been purchased as an Add-on Service). If no content or incorrect content is provided this is not the Company’s responsibility and the Client will still be billed as agreed.

Suspension of service

The Company has the right to stop providing services or suspend services if payment is not received within [10] working days. If the missed payment has still not been received within [30] days the Company has the right to delete the website from their servers to a point that it can not be restored.

What is classed as a content update?

A content update is a change to existing content and pages only, with the exception of news and blog articles which will be added as new pages. Any additional page requests after the website has launched will be chargeable (unless specified otherwise by the Company).

Fair usage quota (content updates)

Lite and Pro plans

Content updates on Lite and Pro plans are capped at [1] hour per month.

Unlimited plan

Content updates on the Ultimate plan are capped at [2] hours per month.

Any updates exceeding the fair usage quota will be billed at £30 per hour and billed to the nearest 15 minutes. Any unused time can not be rolled over to subsequent months.

Copyright

Any content provided must be owned by the Client and not infringe on any copyright laws.  

The Client shall indemnify the Company against all claims in respect of any alleged infringement of copyright trademark or design.

Intellectual Property Rights

Websites

All website files hosted by the Company will be the property of the Company and the Client will have no right to these files or the migration of these files if the contract is cancelled.

Add-on services

Any intellectual property rights for add-on service design work such as logo creation or business card creation shall be passed to the Client upon completion and payment.

Domain names

Any domain names purchased by the Company for the Client will be the property of the Company and will remain so even if the contract is cancelled. The transfer of ownership to another supplier of the Clients choosing will be at the discretion of the Company.

Legal

The Client must not use our services to advertise or promote anything that is illegal or encourages criminal activity. If the Client does, the website will taken down with immediate effect and all associated files will be deleted without warning.

Termination and notice

  1. Setup costs are non-refundable
  2. Upfront costs are non-refundable
  3. The Client may terminate this agreement up to [14] days prior to the last day of the minimum agreement term. The Client must give [14] days written notice the Company
  4. The Company can terminate this agreement at any time and must give [14] days written notice to the Client.
  5. The Client will be charged a £30 admin cost for a domain name transfer to a third party. Any external costs will be payable by the Client.
  6. No export service is available to transfer to another third party provider or to the Client directly.

Limitation of Liability

In no event will the Company be liable for any special, indirect, incidental, or consequential damages nor loss of data, profits or revenue, cost of capital, or downtime costs, nor for any exemplary or punitive damages, arising from any claim or action, incidental or collateral to, or directly or indirectly related to or in any way connected with, the subject matter of the agreement, whether such damages are based on contract, tort, statute, implied duties or obligations, or other legal theory, even if advised of the possibility of such damages.

Data

  1. In this relationship the Company is the Data Processor and the Client is the Data Controller. The Client has GDPR related responsibilities and is responsible for putting processes in place where necessary. For more information read the ICO Guide to General Data Protection Regulation
  2. The Company - the data processors will only act on the documented instructions of a controller (The Client)
  3. The Company may build and host the Client’s website on Webflow. By using the service the Client consents to how Webflow collect and use data. For more information see their privacy policy.
  4. As the data controller the Client must only collect and use the data as set out on the  website’s privacy policy page.
  5. A privacy and cookie policy page will be added to the Client’s website. Should the Client wish to change it they must advise the Company in writing.

Miscellaneous

Independent

The parties are independent and are not partners, principal and agent or employer and employee and the Contract does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party’s behalf.

Force Majeure

The Company shall not be liable for any failure to perform under this Contract when such failure is due to causes beyond that party’s reasonable control, including, but not limited to, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, and prolonged shortage of energy.  In the event of such delay the date of delivery or time for completion will be extended by a period of time reasonably necessary for both Company and Client. If the delay remains in effect for a period in excess of 60 days, the Client may terminate this Contract immediately upon written notice to the Company.

Promotional use

The Company will keep all original artwork and digital files prepared in connection with the project and are allowed to use them for promotional purposes without prior permission from the Client. For example, but not limited to, on their portfolio site and or related social media accounts. Including Riot & Rebel, Louise Howells and Alex Dixon accounts.

Designed by

'Website by Riot & Rebel' shall be included in the Client's website footer and shall include a hyperlink back to www.riotandrebel.com.

Time

Unless stated otherwise, time is of the essence of any date or period specified in the Contract in relation to the Client’s obligations only.

Questions

If you have any questions or want to discuss our terms and conditions further, please contact us.