Terms & Conditions

Riot & Rebel terms and conditions

You the client (“Client”)
Alex Dixon and Louise Howells trading as Riot & Rebel, the company (“Company”).

• The Client has a need for services; and
• The Company has an interest in performing such services for the Client; and
• The parties wish to set forth the terms and conditions upon which such services will be provided to the Client.
  

Both parties agree as follows:

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Description of the Services

The Company will provide services available in the chosen plan the Client has signed up for.

Signup

The person signing up for the website plan will automatically be assigned as the sign off person and is the only person authorised to request changes or cancel the contract. If the Client wishes to give another person this authority too, the Client will need to contact the Company with their name and email address and the Company will  add them to the approved list.

If the Client no longer wishes for this additional person(s) to have this authority it is the Client’s responsibility to inform the Company.

Payment

The Client agrees to provide the Company with a direct debit mandate and authorises the Company to deduct payments of the current monthly and/or annual costs as published on the Company’s website. The bank account must be registered in the Client’s name or business.

There will be no refund or credit for partial months or years of service. Costs are chargeable and shall be payable until an account is terminated or cancelled by either the Client or the Company.

The Company may increase the prices of their standard website plans at any time by giving the Client not less than 7 days notice. Custom website plans (plans which sit outside the standard offering) may be increased with immediately effect to accommodate the nature of customised products and services and Clients will still be notified via email in advance of the change being executed.

Pay monthly clients

Payment Terms/Schedule

1. Upfront costs to be paid immediately via Direct Debit. The Direct Debit setup and processing period will typically take 5-7 working days to complete (from the client sign-up date).
2. Monthly recurring costs to be paid via Direct Debit (unless otherwise agreed by the company in writing). The monthly payment will be taken on the same date each month. Should a payment date fall on a non-working day, the payment will be processed on the next available working day.
3. The first monthly payment to be paid no-later than 7 days from client sign-up (unless otherwise agreed by the Company in writing beforehand).

Pay annually clients

Payment Terms/Schedule

1. Upfront costs to be paid immediately via Direct Debit. Note: The Direct Debit setup and processing period will typically take 5-7 working days to complete (from the client sign-up date).
2. Annual (12 months) recurring cost to be paid immediately via Direct Debit (unless otherwise agreed by the company in writing). The annual payment will be taken on the same date each year. Should a payment date fall on a non-working day, the payment will be processed on the next available working day.
3. The first annual payment to be paid no-later than 7 days from client sign-up (unless otherwise agreed by the Company in writing beforehand).

Fixed-Term Contract

Pay annual clients will be signed up to a 12 month fixed-term contract and will not receive a full/partial refund if they cancel before the 12 month period has completed (unless otherwise agreed by the company).

Add-on services

Payment Terms/Schedule

1. Payment for add on services will be charged immediately using the Direct Debit details the Client has already provided.

The Client is responsible for providing content (unless these have been purchased as an Add-on Service). If no content or incorrect content is provided this is not the Company’s responsibility and the Client will still be billed as agreed.

Suspension of service

The Company has the right to stop providing services or suspend services if payment is not received within 10 working days. If the missed payment has still not been received within 30 days the Company has the right to delete the website from their servers to a point that it can not be restored.

What is classed as a content update?

A content update is a change to existing content and pages only, with the exception of news and blog articles which will be added as new pages. Any additional page requests after the website has launched will be chargeable (unless specified otherwise by the Company).

Content update time caps (per month)

Lite/Lite+ plan

Content updates on Lite/Lite+ plans are capped at 20 minutes per month. Any unused time can not be rolled over to subsequent months.

Pro plan

Content updates on Pro plans are capped at 40 minutes per month. Any unused time can not be rolled over to subsequent months.

Ultimate plan

Content updates on the Ultimate plan are capped at 60 minutes per month. Any unused time can not be rolled over to subsequent months.

Additional content updates (outside of plan quota)

Any content updates that exceed the monthly plan cap will be charged at £30 per 30 minutes, with a 30 minute minimum charge.

The Company will always seek confirmation from the Client before charging additional fees for content updates. The Company will also notify clients when they are close to their monthly cap.

Copyright

Any content provided must be owned by the Client and not infringe on any copyright laws.  

The Client shall indemnify the Company against all claims in respect of any alleged infringement of copyright trademark or design.

Intellectual Property Rights & Licensing

Website rights

All Intellectual Property Rights for the Project/Website, excluding the Client Materials and any content not provided by the Company, arising in connection with the Website Plan Contract shall be the property of the Company.

During the term of the Website Plan Contract, the Client will be leasing the Project/Website from the Agency. However, the Client may obtain the licensing rights for the Project/Website in the following circumstances:

24 or more monthly payments

After a Client has completed at least 24 monthly or 2 yearly Website Plan payments and paid the initial setup costs, or paid the equivalent sum paid in full, the Agency will grant the Client a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license of such Intellectual Property Rights for the purpose of operating the Project/Website.

Once the Client has been granted this license, and should they wish, they will be allowed to transfer the Deliverables/Website away from the Agency's Services and cancel their Website Plan.

Please note that any services connected to the website and provided as part of the Website Plan will be disconnected and cease to function once the Website Plan has been cancelled.

Less than 24 monthly payments

Client's who wish to cancel their Website Plan before completing 24 monthly or 2 yearly Website Plan payments, but that still wish to operate the Project/Website outside of the Agency's Services, can request to be provided with an invoice for the remaining balance. If the Client then chooses to pay the remaining balance in full, they will be granted a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license of such Intellectual Property Rights for the purpose of operating the Project/Website.

Please note that any services connected to the website and provided as part of the Website Plan will be disconnected and cease to function once the Website Plan has been cancelled.

Custom web design & development

If the Client has paid the Agency for Services to design and build a complete custom website template in addition to a Website Plan, the Agency will grant the Client a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license of such Intellectual Property Rights for the purpose of operating the Project/Website from launch. This means, should the Client wish, they will be allowed to transfer the Deliverables/Website away from the Agency's Services and cancel their Website Plan.

Website add-ons

Logo, branding, and social media assets

The Intellectual Property Rights of any website add-on deliverables produced by the Agency for the Client, such as logos, branding guidelines, business stationery and social media graphics, will be transferred from the Agency to the Client upon final sign-off and when Services have been paid in full by the Client.

Domain names

Any domain names purchased by the Agency for the Client will be the property of the Agency and will remain so even if the Website Plan is cancelled.

In the event that a Client wishes to transfer their domain to another provider, then the Agency will cooperate fully, subject to all outstanding amounts being paid up in full. In some instances a transfer fee will be applicable.

Read further terms for our Manage Domain Services.

Email accounts

Any email service provided by the Agency will cease to exist if the Website Plan is cancelled by either party. Access to any data related to email accounts such as emails, contacts and appointments will be erased. The Client is responsible for taking their own backups and archives of email. The Agency can not he held responsible of any loss of data.

Legal

The Client must not use our services to advertise or promote anything that is illegal or encourages criminal activity. If the Client does, the website will taken down with immediate effect and all associated files will be deleted without warning.

Termination and notice

1. Upfront costs are non-refundable
2. Annual costs are non-refundable
3. The Client may terminate this agreement up to 30 days prior to the last day of the minimum agreement term. The Client must give 30 days written notice to the Company.
4. The Company can terminate this agreement at any time and must give 30 days written notice to the Client.
5. The Client will be charged a reasonable admin fee for a domain name transfer to a third party. Any external costs will be payable by the Client.
6. No export or transfer service is available to another third party provider or to the Client directly.

Limitation of Liability

In no event will the Company be liable for any special, indirect, incidental, or consequential damages nor loss of data, profits or revenue, cost of capital, or downtime costs, nor for any exemplary or punitive damages, arising from any claim or action, incidental or collateral to, or directly or indirectly related to or in any way connected with, the subject matter of the agreement, whether such damages are based on contract, tort, statute, implied duties or obligations, or other legal theory, even if advised of the possibility of such damages.

Data

1. In this relationship the Company is the Data Processor and the Client is the Data Controller. The Client has GDPR related responsibilities and is responsible for putting processes in place where necessary. For more information read the ICO Guide to General Data Protection Regulation‍
2. The Company - the data processors will only act on the documented instructions of a controller (The Client)
3. The Company may build and host the Client’s website on Webflow. By using the service the Client consents to how Webflow collect and use data. For more information see their privacy policy.
4. As the data controller the Client must only collect and use the data as set out on the  website’s privacy policy page.
5. A privacy and cookie policy page will be added to the Client’s website. Should the Client wish to change it they must advise the Company in writing.

Miscellaneous

Independent

The parties are independent and are not partners, principal and agent or employer and employee and the Contract does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party’s behalf.

Force Majeure

The Company shall not be liable for any failure to perform under this Contract when such failure is due to causes beyond that party’s reasonable control, including, but not limited to, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, and prolonged shortage of energy.  In the event of such delay the date of delivery or time for completion will be extended by a period of time reasonably necessary for both Company and Client. If the delay remains in effect for a period in excess of 60 days, the Client may terminate this Contract immediately upon written notice to the Company.

Promotional use

The Company will keep all original artwork and digital files prepared in connection with the project and are allowed to use them for promotional purposes without prior permission from the Client. For example, but not limited to, on their portfolio site and or related social media accounts. Including Riot & Rebel, Louise Howells and Alex Dixon accounts.

Designed by

'Website by Riot & Rebel' shall be included in the Client's website footer and shall include a hyperlink back to www.riotandrebel.com.

Time

Unless stated otherwise, time is of the essence of any date or period specified in the Contract in relation to the Client’s obligations only.

Questions

If you have any questions or want to discuss our terms and conditions further, please contact us.