You the client (“Client”)
Alex Dixon and Louise Howells trading as Riot & Rebel, the company (“Company”).
Both parties agree as follows:
The Company will provide services available in the chosen plan the Client has signed up for.
The person signing up for the website plan will automatically be assigned as the sign off person and is the only person authorised to request changes or cancel the contract. If the Client wishes to give another person this authority too, the Client will need to contact the Company with their name and email address and the Company will add them to the approved list.
If the Client no longer wishes for this additional person(s) to have this authority it is the Client’s responsibility to inform the Company.
The Client agrees to provide the Company with a direct debit mandate and authorises the Company to deduct payments of the current monthly and/or annual costs as published on the Company’s website. The bank account must be registered in the Client’s name or business.
There will be no refund or credit for partial months or years of service. Costs are chargeable and shall be payable until an account is terminated or cancelled by either the Client or the Company.
The Company may increase the prices of their standard website plans at any time by giving the Client not less than 7 days notice. Custom website plans (plans which sit outside the standard offering) may be increased with immediately effect to accommodate the nature of customised products and services and Clients will still be notified via email in advance of the change being executed.
Pay annual clients will be signed up to a 12 month fixed-term contract and will not receive a full/partial refund if they cancel before the 12 month period has completed (unless otherwise agreed by the company).
The Client is responsible for providing content (unless these have been purchased as an Add-on Service). If no content or incorrect content is provided this is not the Company’s responsibility and the Client will still be billed as agreed.
The Company has the right to stop providing services or suspend services if payment is not received within 10 working days. If the missed payment has still not been received within 30 days the Company has the right to delete the website from their servers to a point that it can not be restored.
A content update is a change to existing content and pages only, with the exception of news and blog articles which will be added as new pages. Any additional page requests after the website has launched will be chargeable (unless specified otherwise by the Company).
Content updates on Lite/Lite+ plans are capped at 20 minutes per month. Any unused time can not be rolled over to subsequent months.
Content updates on Pro plans are capped at 40 minutes per month. Any unused time can not be rolled over to subsequent months.
Content updates on the Ultimate plan are capped at 60 minutes per month. Any unused time can not be rolled over to subsequent months.
Any content updates that exceed the monthly plan cap will be charged at £30 per 30 minutes, with a 30 minute minimum charge.
The Company will always seek confirmation from the Client before charging additional fees for content updates. The Company will also notify clients when they are close to their monthly cap.
Any content provided must be owned by the Client and not infringe on any copyright laws.
The Client shall indemnify the Company against all claims in respect of any alleged infringement of copyright trademark or design.
All Intellectual Property Rights for the Project/Website, excluding the Client Materials and any content not provided by the Company, arising in connection with the Website Plan Contract shall be the property of the Company.
During the term of the Website Plan Contract, the Client will be leasing the Project/Website from the Agency. However, the Client may obtain the licensing rights for the Project/Website in the following circumstances:
After a Client has completed at least 24 monthly or 2 yearly Website Plan payments and paid the initial setup costs, or paid the equivalent sum paid in full, the Agency will grant the Client a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license of such Intellectual Property Rights for the purpose of operating the Project/Website.
Once the Client has been granted this license, and should they wish, they will be allowed to transfer the Deliverables/Website away from the Agency's Services and cancel their Website Plan.
Please note that any services connected to the website and provided as part of the Website Plan will be disconnected and cease to function once the Website Plan has been cancelled.
Client's who wish to cancel their Website Plan before completing 24 monthly or 2 yearly Website Plan payments, but that still wish to operate the Project/Website outside of the Agency's Services, can request to be provided with an invoice for the remaining balance. If the Client then chooses to pay the remaining balance in full, they will be granted a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license of such Intellectual Property Rights for the purpose of operating the Project/Website.
Please note that any services connected to the website and provided as part of the Website Plan will be disconnected and cease to function once the Website Plan has been cancelled.
If the Client has paid the Agency for Services to design and build a complete custom website template in addition to a Website Plan, the Agency will grant the Client a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license of such Intellectual Property Rights for the purpose of operating the Project/Website from launch. This means, should the Client wish, they will be allowed to transfer the Deliverables/Website away from the Agency's Services and cancel their Website Plan.
The Intellectual Property Rights of any website add-on deliverables produced by the Agency for the Client, such as logos, branding guidelines, business stationery and social media graphics, will be transferred from the Agency to the Client upon final sign-off and when Services have been paid in full by the Client.
Any domain names purchased by the Agency for the Client will be the property of the Agency and will remain so even if the Website Plan is cancelled.
In the event that a Client wishes to transfer their domain to another provider, then the Agency will cooperate fully, subject to all outstanding amounts being paid up in full. In some instances a transfer fee will be applicable.
Read further terms for our Manage Domain Services.
Any email service provided by the Agency will cease to exist if the Website Plan is cancelled by either party. Access to any data related to email accounts such as emails, contacts and appointments will be erased. The Client is responsible for taking their own backups and archives of email. The Agency can not he held responsible of any loss of data.
The Client must not use our services to advertise or promote anything that is illegal or encourages criminal activity. If the Client does, the website will taken down with immediate effect and all associated files will be deleted without warning.
In no event will the Company be liable for any special, indirect, incidental, or consequential damages nor loss of data, profits or revenue, cost of capital, or downtime costs, nor for any exemplary or punitive damages, arising from any claim or action, incidental or collateral to, or directly or indirectly related to or in any way connected with, the subject matter of the agreement, whether such damages are based on contract, tort, statute, implied duties or obligations, or other legal theory, even if advised of the possibility of such damages.
The parties are independent and are not partners, principal and agent or employer and employee and the Contract does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party’s behalf.
The Company shall not be liable for any failure to perform under this Contract when such failure is due to causes beyond that party’s reasonable control, including, but not limited to, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, and prolonged shortage of energy. In the event of such delay the date of delivery or time for completion will be extended by a period of time reasonably necessary for both Company and Client. If the delay remains in effect for a period in excess of 60 days, the Client may terminate this Contract immediately upon written notice to the Company.
The Company will keep all original artwork and digital files prepared in connection with the project and are allowed to use them for promotional purposes without prior permission from the Client. For example, but not limited to, on their portfolio site and or related social media accounts. Including Riot & Rebel, Louise Howells and Alex Dixon accounts.
'Website by Riot & Rebel' shall be included in the Client's website footer and shall include a hyperlink back to www.riotandrebel.com.
Unless stated otherwise, time is of the essence of any date or period specified in the Contract in relation to the Client’s obligations only.
If you have any questions or want to discuss our terms and conditions further, please contact us.